One platform from address check to paid invoice. Qualify an address, take the order, provision it with your wholesaler, bill it correctly to the day and support the customer, all under your own brand.
Most small telcos run orders in one portal, billing in a spreadsheet and support in an inbox. OSSWorks joins them up, so a sale becomes a live service and a correct invoice without anyone retyping it.
Your customers and agents check an address and order online in minutes.
Orders go straight to your wholesaler and are tracked until the service is live.
Monthly invoices that are right first time, then collected and posted to your books.
Customers get answers any hour, and your team sees the whole account in one place.
An NBN order can wait days for an appointment. OSSWorks keeps each order moving and never loses one if a supplier is slow.
The address is matched and qualified with your wholesaler. The result is saved with the order.
Plan, add-ons and hardware chosen. ID, credit and contract checks done before submission.
The wholesale order is placed for you. Status and appointment updates arrive by themselves.
Billing starts on the supplier's confirmed activation date, not the order date.
Payment is collected on the due date and the invoice and payment appear in Xero or Zoho Books.
If anything fails a check or a supplier rejects it, it lands in one staff queue with the reason. Nothing is dropped silently.
Mid-month changes are where telco billing goes wrong. OSSWorks charges every service by the day, so customers pay exactly for what they had.
| Event | Calculation | On the bill |
|---|---|---|
| New serviceActive 18 Oct, 14 of 31 days left | 89 × 14 ÷ 31 | $40.19 |
| Upgrade to $109From 15 Nov, 16 of 30 days left | 109×16÷30 − 89×16÷30 | $10.66 |
| Static IP add-on, $10From 25 Nov, 6 days left | 10 × 6 ÷ 30 | $2.00 |
| CancellationEnds 10 Dec, 21 days already billed | 89 × 21 ÷ 31 | −$60.29 |
| Downgrade to $79Requested 20 Nov | no mid-month change | $79 from 1 Dec |
Every screen runs on your own web address with your logo, colours, email sender, SMS sender ID and invoice design. Your customers and agents never see OSSWorks.
Address check, plan compare, checkout, invoices, payments and plan changes.
iOS and Android under your own store listing, with push alerts for bills, orders and outages.
Two levels: agents, and master agents who also manage a team and earn an override on its sales. Guided orders, consent capture, referral links and QR codes, and monthly commission statements.
Customer view, order queue, bill runs, credits with approval limits, collections and reports.
Use your own wholesale carrier accounts. Each carrier connection is built once and is then available to every telco on the platform.
Cards and BECS direct debit through your own gateway account. Card details never touch OSSWorks.
Invoices, credit notes, payments and instalment entries posted for you, ready to reconcile.
You remain the carriage service provider. OSSWorks gives you the steps and records you need to meet your obligations, set up with your own policies.
No set-up project and no servers to buy. The revenue share is a percentage of the invoices you issue to your customers, excluding GST.
A dedicated database is included in Tier 3 and available on Tier 1 and Tier 2 at a separate price. You keep your own wholesale contracts, payment gateway and accounting system, so there is no mark-up on wholesale or payment fees. Example: a telco billing $40,000 a month on Tier 2 pays $1,000 + $1,000 = $2,000 a month, ex GST.
Book a 30-minute demo. Bring an address and a plan, and we will qualify it, order it and show you the first invoice.